| Issue ID | 1338578 |
| Internal NHTSA # | 10929816 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | S500 |
| Model Year | 2005 |
| File date | 01/12/16 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | While driving at approximately 45 mph my instrument panel went black. I could not determine my speed, time of day fuel usage, miles traveled, or signal lights. I did not buy the vehicle from a mercedes dealer. I called a dealer about a recall. He stated that there was a recall but it had expired. I understand a recall expiring, but it seems that mercedes benz would support their product no matter when the defect occurred. It is a safety issue that could have caused running out of fuel without being able to detect it and no way of being aware of the speed of the vehicle. The signal lights don't function on the cluster. I believe it was a defect that mercedes benz was aware of and that they should replace the instrument cluster at no cost to me. The cost to replace the instrument cluster is outrageous for a component that is obviously defective. Owners should not be responsible for defective components that are or have been a part of a recall. |
| Vehicle Mileage at Failure | 182000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CRETE, IL |
| VIN pattern | WDBNG84J95FXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |